How does your business serve individuals with disabilities as customers or employees?
Inactive: We never have anyone with a disability, so it's not an issue.
Reactive: We respond when we're asked for something. It's generally a scramble, but we get the information and haven't been sued.
Proactive: We ensure that we consider issues of disability and accessibility in our business decisions. Our business location and materials are accessible for people with disabilities. We prominently display how individuals with disabilities can receive assistance and our staff are trained on how to help.
Are you ignoring 20% of your customers?