National Association of the Deaf File Lawsuit Against Netflix over Captioning

National Association of the Deaf  File Lawsuit Against Netflix over Captioning

NAD are charging that Netflix violates the Americans with Disabilities Act not providing captioning to all of their streaming content. The lawsuit was filed June 16 in U.S. District Court, District of Massachusetts

"An estimated 36 million Americans are deaf or hard of hearing. The deaf and hard of hearing community has repeatedly expressed concerns—via letters, petitions, blogs, and social media—to Netflix about its failure to provide equal access to “Watch Instantly."
“We have tried for years to persuade Netflix to do the right thing and provide equal access to all content across all platforms. They chose not to serve our community on an equal basis; we must have equal access to the biggest provider of streamed entertainment. As Netflix itself acknowledges, streamed video is the future and we must not be left out,,” said NAD President Bobbie Beth Scoggins.
“There is no excuse for Netflix to fail to provide captions so that deaf and hard of hearing customers have access to the same movies and TV shows as everyone else,” stated Arlene Mayerson, Directing Attorney of the Disability Rights Education and Defense Fund. “Netflix admits that there is no technological issue. For people who are deaf and hard of hearing, captions are like ramps for people who use wheelchairs.”

View the statement from the NAD below.  Be sure captions are enabled as statement is signed.

Chris Hosmer and his Tape Pictures (and other stuff)

Chris Hosmer is an artist who currently lives in China and is managing director of Continuum Shanghai.  I came across his tape "drawings"on the design blog Core77, but as a dug into his site, realized he's a versatile talented artist.

Tape Drawings

"I first saw a tape drawing while I was working in the Saturn Studio at GM's Tech Center in Warren, MI. I was the design lead for a 3 person team tasked to develop a Saturn concept vehicle. My two colleagues, a sculptor and an engineer, sat together as we watched a veteran car designer draw a full scale car profile in tape. It was revelatory for me. I never considered drawing this way before. The car designers do it because it's a little bit more controllable than a white board. And it's physical. It requires your whole body."

 

Hashidate Stop Motion from Chris Hosmer on Vimeo.

Illustrations

More love from the NYT- Jet Blue vs. Continental Airlines Websites

Back in March, I got a wee mention in the New York Times for some comments I made critiquing a website on their You're the Boss blog. Today, more of my comments were highlighted for inclusion in the summary of the comparison of Jet Blue and Continental Airlines websites.
My full original comments:

"Jet Blue's site is preferable visually It's clean and sharp with a clear focus on searching for flights. The Continental site has too many little ads for things, 2 for a credit card, Vegas, Farelock, merger news and Adidas. Problem is that they give the site a very busy feeling without adding value. Jet Blue has some across the bottom, but b/c they are all in style with the page, and each other, they're not distracting.

Functionally, the tabs behind Continental's flight search make more sense except that Vacation is not a tab but a link to another site. However, Jet Blue's tabs are how it keeps it's home page clean (some of the elements that busy Continental's site are in the tabs for Jet Blue.)

Calendar Functions: I'm at odds on those. Jet Blue has only the calendar and doesn't allow you to type a date, where Continental gives the option of either typing or using the calendar function. While I'm sure more people use the pop out calendar feature, I'm not convinced that it should be the only option.
Continental's menus across the top are a bit long, but win over Jet Blue. They're well categorized at the top level, but too many options. They could be shortened by having mid level categories. It's always a balance. Jet Blue's on the other hand are too broad. I attempted to find baggage information. On continental, I found it immediately under "Flight Information". On Jet Blue I had to poke around and found it under "Manage Flights", but worse than this was that it was below some ads below the fold under Helpful Information. All of that information should be given greater visibility from the homepage.
I was initially attracted to Jet Blue's site b/c of the clean layout, but as I looked closer as a consumer, I found Continental more functional (once you get beyond the noise on the home page). This is a great example of some of the conflicting elements in web design, form versus function. It's no good if it looks great and doesn't work, or if it's ugly but works. It needs to do both. Sadly, though Jet Blue's site is less functional in some ways, I suspect most people will find it a better experience b/c if feels better and less confusing"

Original article and comments at NYT "You're the Boss" blog
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